Privacy Policy

CareNest 365 ("CareNest", "we", "us") provides a family care organizer app, the CareBinder, and the Companion Book at carenest365.com. This policy explains what information we collect, why, and the choices you have.

CareNest helps families organize, observe and share care information. It is not a medical provider and does not give medical advice.

• Account details — your name, email address and sign-in information.
• Care information you enter — the care profile, CareStory, medicines, appointments, doctors, contacts, daily logs, mood notes, care plans, shifts, meals, tasks and care sheets.
• Circle and family details — the names and email addresses of people you invite, and the messages you exchange in the circle chat.
• Support activity — forum posts and replies, FAQ feedback, and questions you ask the Care Guide chat.
• Purchases — plan and order details and, for printed books, your shipping address. Card details are handled by our payment processor; we never see or store your full card number.
• Device and usage information — basic technical data such as browser type, pages visited, and notification settings, used to keep the service working and secure.

• To run the app and sync your care information across your devices and your family account.
• To send the emails you expect: invitations, sign-in links, reminders and a short onboarding series (you can opt out of non-essential emails).
• To process payments, deliver the Companion Book, and manage your plan.
• To answer support questions and improve our help content.
• To protect the service, prevent abuse, and meet legal obligations.

We do not sell your personal information, and we do not use your care information for advertising.

• People you invite — family members and caregivers you add can see the parts of the care profile their role allows. Medical details and private caregiver notes stay restricted.
• Public share links — if you turn on a shared care plan link, anyone with that link can see only the shifts, meals and tasks. You can turn it off at any time.
• Service providers — trusted companies that host our app and database, send email, process payments and power the Care Guide assistant, under contracts that limit their use of your data.
• Legal reasons — when required by law or to protect someone's safety.

Questions you type into the Care Guide chat are sent to an AI service to produce an answer. Conversations are kept on your own device. Please avoid entering full names, addresses or other identifying details. The assistant does not diagnose or give medication advice.

Location features in the Safety Center are optional, consent-based and never switched on automatically. Device alerts are only sent after you allow them, and you can turn them off per device or mute individual conversations.

Information is encrypted in transit, and access rules in our database ensure each person can only reach the care profiles they belong to. Offline copies saved on your device stay on that device until they sync. No system is perfectly secure, so please keep your sign-in details private.

• Care information (profile, CareStory, medicines, appointments, logs, plans, care sheets) — kept while your account is active. Deleted immediately when you use "Delete my care data" in Settings.
• Circle chat messages and read receipts — kept while the care profile exists; deleted with it.
• Forum posts and replies — kept until you or we remove them, or your account is deleted.
• Care Guide chat — stored only on your own device; we don't keep a copy of your conversations.
• Account details — deleted within 30 days of an account deletion request.
• Device alert settings — deleted when you turn alerts off on that device or delete your account.
• Payment and order records — kept for 7 years to meet tax and accounting laws.
• Backups — deleted data may remain in encrypted backups for up to 30 more days before it is overwritten.

• Delete your care data yourself any time: Settings → Account → Delete my care data. This is permanent and immediate.
• Delete your whole account: email support@carenest365.com from your account's email address with "Delete my account". We confirm and complete it within 30 days.
• Get a copy, or correct your data: print or export sheets from Print & Share, or email us.
• Stop emails: use the unsubscribe link in any non-essential email.

Depending on where you live (for example California or the EU/UK), you may have additional rights, and we will honor them.

CareNest is intended for adults. We do not knowingly create accounts for children under 13.

Some information you enter — medicines, conditions, dementia stage, vitals, mood and behavior notes — is health information. We handle it with extra care:

• It is used only to provide the app's features to you and the people you invite.
• It is never sold, never used for advertising or marketing, and never shared with data brokers.
• It is not used to train AI models.
• Family members only see medical details if their role allows; private caregiver notes stay private to their author.
• It is not shared with insurers, employers or healthcare providers unless you print or send it yourself.
• Staff access is limited to what is needed to fix a problem you report.

CareNest is a consumer tool used by families, not a healthcare provider or health plan, so it is generally not covered by HIPAA. We still protect health details to the standards above.

If we make meaningful changes, we will update the date below and let you know in the app or by email.