Refund Policy
Last updated September 26, 2026
We want CareNest to be worth every penny. Here's how cancellations and refunds work.
Monthly plans (Family and Care Circle Pro)
- Cancel any time in Settings → Your plan. You won't be charged again.
- Paid features stay on until the end of the month you already paid for.
- We don't give partial refunds for unused days in a month.
- Charged by mistake, or forgot to cancel? Email us within 14 days of the charge and we'll refund that month.
Printed Companion Book ($34)
- Arrived damaged or with a printing fault? Email a photo within 30 days and we'll send a replacement or a full refund.
- Changed your mind? Return the unused book within 30 days of delivery for a refund of the book price (return postage is yours).
- Never arrived? Tell us within 45 days of ordering and we'll resend it or refund you.
Free print-at-home edition
The downloadable print-at-home book is free, so there's nothing to refund.
How refunds are paid
Refunds go back to the card you paid with, usually within 5–10 business days after we approve them.
Questions?
Email support@carenest365.com and a real person will reply.
